FAQ
F.A.Q.
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@DaCooking.com.
Here are the questions you often ask us:
When will I receive my order?
Orders are usually shipped from our warehouses within 3 working days.
It then takes between 10 and 22 working days for your item to arrive at your home.
In periods of high traffic, it may take up to 6 days before shipment. Our packages circulate with La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 10 to 22 working days. It is possible that some packages take a little longer than that.
However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us at contact@DaCooking.com to report an article not received.
Can I cancel or modify my order?
We quickly process the orders you place, usually within 12 hours.
For this reason, you have 12 hours after order to send a cancellation or modification email to contact@DaCooking.com
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
Is the item I received broken/defective?
Despite our demanding selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@DaCooking.com with the following details:
Your order number
The description of the problem (wrong / defective item,...)
A photo or a video
You will not need to return the product and we will directly refund the amount of your order in the form of a voucher (if you want another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Credit Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriately, accessed, disclosed, modified or destroyed in an inappropriate manner.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards generally recognized by the industry.
Any questions?
Do you have any questions? Our customer service is at your disposal and will answer you as soon as possible.
Do not hesitate to contact us at contact@DaCooking.com.
Here are the questions you often ask us:
When will I receive my order?
Orders are usually shipped from our warehouses within 3 working days.
It then takes between 10 and 22 working days for your item to arrive at your home.
In periods of high traffic, it may take up to 6 days before shipment. Our packages circulate with La Poste, we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 10 to 22 working days. It is possible that some packages take a little longer than that.
However, if you still have not received your package after 35 working days after ordering, then we will refund you in full and you can keep the item when you receive it.
Contact us at contact@DaCooking.com to report an article not received.
Can I cancel or modify my order?
We quickly process the orders you place, usually within 12 hours.
For this reason, you have 12 hours after order to send a cancellation or modification email to contact@DaCooking.com
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
Is the item I received broken/defective?
Despite our demanding selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@DaCooking.com with the following details:
Your order number
The description of the problem (wrong / defective item,...)
A photo or a video
You will not need to return the product and we will directly refund the amount of your order in the form of a voucher (if you want another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Credit Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriately, accessed, disclosed, modified or destroyed in an inappropriate manner.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards generally recognized by the industry.